FAQs for One off Business Rate Recoveries

Who Are Marston Associates?

We are an established firm of Chartered Surveyors and have been operating since 2001. We are regulated by the Royal Institution of Chartered Surveyors and therefore cannot make unsubstantiated claims.

What do Marston Associates do?

We have the expertise to identify savings in this complex and ever changing rating system and have monies refunded to you swiftly. We have helped a large variety of businesses large and small to recover overpaid business rates.

Why have we contacted you?

We have contacted you in good faith with our genuine belief that there is a saving opportunity following our research.

What will it cost me?

We work on a no recovery no fee basis, so only if we are successful would we charge a percentage of the savings.

Where does your information on business rates come from?

We gather information and data from the public domain.

Will you have to come and inspect my property?

For historic business rate recoveries, typically no.

What is needed from me?

We make it as easy as possible for you. All that is required is an agreement for us to act on your behalf and confirmation of what business rates you are paying at the moment.

Is a refund guaranteed?

Once we have qualified you, we have a success rate of over 90%.

This sounds too good to be true?

It isn’t. Read our testimonials, look at our client list or call us for further clarification to put your mind at ease.

Will my business rates increase?

We do due diligence prior to identifying saving opportunities to ensure that there is no risk to you.

Will my liability be reduced in future years?

We mainly redress historical overpayments which could change your future liability for the better.



We work successfully with both tenants and landlords, as well as with individuals, SMEs and corporates.

Whoever the client, our commitment remains the same: to provide a professional, positive and commercially rewarding experience, exceeding your expectations. Click here for a list of categories and clients.


Our Managing Director, Martin Brownstone, Bsc Hons MRICS, graduated from Reading University with a degree in Land Management and has been a member of the Royal Institution of Chartered Surveyors since 1990. He maintains a hands-on role in all aspects of the business.

He is supported by a friendly, highly-motivated team of professionals who are all dedicated to delivering total customer satisfaction, by effective communication and administration with all who engage with our services. READ MORE >