FAQs for One off Business Rate Recoveries

Welcome to the FAQs section of Marston Associates. Here, you will find answers to common questions about our services in Business Rate Recovery. Our approach is simple and effective, focusing on delivering genuine savings for our clients on a 'no win, no fee' basis. Please browse through the FAQs for essential information about how we can assist you in reducing your property-related costs.

I’ve received lots of these types of approaches – what makes Marston different?

In recent years, many new companies have been jumping on the ‘business rate recovery’ bandwagon, as there are genuine savings to be made. However, unlike many of our competitors, Marston Associates is an established firm of Chartered Surveyors and have been operating successfully in this marketplace since 2001.

Crucially, we are regulated by the Royal Institution of Chartered Surveyors (RICS) – which means that we cannot make unsubstantiated claims, and also that we uphold the following Standards:

  • Act with integrity
  • Always provide a high standard of service
  • Act in a way that promotes trust in the profession
  • Treat others with respect
  • Take responsibility

We also comply fully with Data Protection legislation

What exactly do Marston Associates do?

We have the expertise to identify savings in this complex and ever-changing rating system and have monies refunded to you swiftly. We have helped a large variety of businesses large and small to recover overpaid business rates.

Why have you contacted me?

We have contacted you in good faith with our genuine belief that there is a saving opportunity following our research.

What will it cost me?

We work on a no recovery no fee basis, so only if we are successful would we charge a percentage of the savings.

Where does your information on business rates come from?

We gather information and data from the public domain.

What is needed from me?

We make it as easy as possible for you. All that is required is an agreement for us to act on your behalf and confirmation of what business rates you are paying at the moment.

Is a refund guaranteed?

Once we have qualified you, we have a success rate of over 90%.

This sounds too good to be true?

It isn’t. Read our testimonials, look at our client list or call us for further clarification to put your mind at ease.

Will my business rates increase?

We undertake due diligence prior to identifying saving opportunities to ensure that there is no risk to you.