One-off Business Rate Recovery

You might well have received a letter from us, highlighting that our research has identified a potential recovery. We do not send out letters to keep Royal Mail in business; based on our analysis we are trying to contact you because we genuinely believe we can put money back into your pocket. Our approach is not speculative, nor do we litter the country with these letters – we are a regulated firm and cannot make unsubstantiated claims.

Alternatively, we might have been recommended to you, or you may simply have heard that there’s often a possibility to reclaim business rates and you’re wondering how it works.

Either way, it won’t cost you anything to find out more.

Under your instruction, we would undertake a detailed analysis of your historic business rate liabilities. Using our expertise and experience, we apply legislation and case law which allows us to identify overcharged or incorrectly demanded monies.

Of course, we’re not the only business offering this kind of service, so here are a few very good reasons why we think you should choose us…

Why us?

  • We have identified savings and recoveries for our clients of over £7 million in the last 3 years alone
  • There is no risk as we operate on a ‘no recovery, no fee’ basis
  • Our services require minimum interaction with the client, with hassle free administration
  • Your confidentiality will be respected at all times
  • We comply with Data Protection legislation
  • We don’t hang around: if there are recoveries to be made, we make them swiftly
  • We are regulated by the Royal Institution of Chartered Surveyors (RICS) and the five standards we uphold are:
    • Act with integrity
    • Always provide a high standard of service
    • Act in a way that promotes trust in the profession
    • Treat others with respect
    • Take responsibility

Contact us today and see if we can start reclaiming money for your business.

Case study

Holiday cottage complex in Hampshire

Client responded to unsolicited letter. Marston Associates effected a refund of £14,384 with further savings into the future of £3,000pa. Client wrote ‘This was a very rewarding exercise as far as I am concerned and I am very indebted to Marston Associates for their participation with the council. I would be pleased to recommend them to other clients’.



We work successfully with both tenants and landlords, as well as with individuals, SMEs and corporates.

Whoever the client, our commitment remains the same: to provide a professional, positive and commercially rewarding experience, exceeding your expectations. Click here for a list of categories and clients.


Our Managing Director, Martin Brownstone, Bsc Hons MRICS, graduated from Reading University with a degree in Land Management and has been a member of the Royal Institution of Chartered Surveyors since 1990. He maintains a hands-on role in all aspects of the business.

He is supported by a friendly, highly-motivated team of professionals who are all dedicated to delivering total customer satisfaction, by effective communication and administration with all who engage with our services. READ MORE >